we tried to decrypt disk with ESET Encryption Recovery Utility v1.0.44 but it shows error: Disk data does not show a valid file system so decryption cannot continue. Obviously we can't use Windows repair functions or get into cmd prompt. on encrypted workstation ESET Endpoint Encryption is booting fine, after user / password input it goes further but Windows fails to start (Error: The boot selection failed because a required device is inaccessible). workstation is managed by EEE Server, TPM is disabled Local support failed, so we are contacting international, maybe you guys will shed some light on this situation. The only option is encryption recovery with an encryption recovery drive.We have critical problem with decrypting one of the workstations.
User login, password change, and password recovery are disabled in this state. The FDE login is wiped on the device, and the user is blocked from any login attempt. To use Trusted Platform Module support (TPM) or OPAL Self-encrypting drive support (OPAL). Under Encryption Options, decide if you want to Encrypt All Disks or Encrypt Boot Disk Only. O Wipe FDE login password - This task initializes BSOD the device immediately after the execution on the device. Under Encryption options -> Full Disk Encryption Mode enable the Enable Encryption setting. You can access these options from Computer Details ->. The user cannot change their login password (even if this is enabled by EFDE configuration policy) at the pre-boot login screen at this state. Management of encrypted workstations consists of pre-boot log in management. The Recovery password is required to set a new pre-boot login password for the user to log in on the device. O Block FDE login password - This task forces the user to require a recovery password to boot the machine. O Recovery data - generates the decryption file required for encryption recovery. O Recovery password - generates the user's recovery password to set up a new login password. Generate new FDE recovery password - This task immediately invalidates the current login password and generates a new one that the administrator can provide to the user.If the user does not change their password in the EFDE client´s main program window and shuts down the device, users are prompted to change the password on the pre-boot login screen the next time the device is booted. Invalidate FDE login password - This task immediately invalidates the current login password and prompts users to change their login password in the EFDE client´s main program window.The pre-boot login screen is not sufficient enough state for the agent to execute these tasks. The computer requires to be booted into the windows for the agent to receive the information about the task. All EFDE tasks are executed only after the ESET Management Agent receives the task during the agent replication process (usually next time the agent connects to the management server after the task is executed).
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